Refund Policy

At CompanionLine, we aim to provide reliable, friendly companionship services that bring comfort and peace of mind. Please read our refund policy carefully before purchasing any membership or one-time service.

Monthly Memberships

All monthly memberships are billed in advance.

You may cancel your membership at any time through your account or by contacting us at info@companionline.co.uk.

Cancellation will prevent future renewals. Your current membership will remain active until the end of the paid billing period.

We do not provide refunds for partially used billing periods or unused sessions.

One-Time Services

Payments for one-time companion calls and Memory Sharing Sessions are non-refundable once the booking has been confirmed.

If you need to reschedule, please contact us at least 24 hours before your scheduled appointment.

Missed Appointments

If a customer does not answer the scheduled call without prior notice, the session will be considered completed and no refund will be issued.

If a CompanionLine companion is unable to complete a scheduled call due to an issue on our side, we will offer either:

A replacement session; or
A full refund for that session.

Technical Issues

If a call cannot be completed because of technical issues on CompanionLine's side, we will arrange a replacement appointment or issue a refund where appropriate.

If the issue is caused by the customer's phone, internet connection, or device, refunds may not be available.

Exceptional Circumstances

We understand that unexpected situations may arise.

Refund requests outside this policy may be reviewed individually at CompanionLine's discretion.

Contact Us

If you have any questions regarding refunds or cancellations, please contact:

CompanionLine OÜ

Email: info@companionline.co.uk